FAQs

ACE Protection Club Membership is our VIP membership program, designed to keep your home’s heating, cooling, plumbing, and electrical systems running safely and efficiently year-round.

As a member, you receive scheduled tune-ups, priority service, repair discounts, and ongoing system monitoring. ACE technicians perform seasonal inspections to catch issues early and keep your home comfortable through Albuquerque’s dry summers and cold desert winters. Learn more about the ACE Protection Club Membership here.

ACE offers 24 hour service throughout Albuquerque and the surrounding areas. Whether you are dealing with an AC unit that has shut down on a summer day or a plumbing emergency that cannot wait, our team is always ready to respond.

No. Our technicians focus completely on the in-home appointments they are currently working on so they can deliver safe, high quality service. However, our office team is knowledgeable and trained to answer questions, schedule service, and guide you to the right solutions.

We accept card, cash, and check for your convenience. We also offer financing options for larger repairs and system replacements. Flexible payment plans help make unexpected expenses easier to manage. More information is available on our financing page.

We carry and install Generac products, and our technicians are trained to service all major brands of HVAC, plumbing, and electrical equipment. Whether your home uses newer high efficiency systems or older equipment, our team can help.

No. Every home is different, and accurate estimates require an in-person evaluation from our team. The good news is that ACE offers free estimates for system replacements and major projects, so you can get clear pricing without any cost or pressure.

Our 21-point inspection is a comprehensive tune-up that helps keep your HVAC system safe, efficient, and reliable. During this service, we check system temperatures, test electrical components, evaluate airflow, measure refrigerant levels, clean essential parts, inspect motors and capacitors, and confirm everything is operating within manufacturer guidelines.

This type of thorough tune-up helps prevent breakdowns and prepares your system for Albuquerque’s extreme seasonal temperature swings. For the complete checklist, you can check out our 21-Point Tune-Up page here.

ACE provides 24/7 emergency service throughout Albuquerque. In many cases, we can arrive the same day, especially for urgent heating, cooling, plumbing, or electrical issues. When you call, our team will let you know the earliest available arrival window.

We offer dryer vent cleaning on a case-by-case basis. Some brands and configurations require special tools or methods. Your technician will evaluate your system and let you know whether we can safely complete the cleaning during your appointment.

Yes. ACE keeps you updated from start to finish. You will receive notifications when your technician is on the way so you always know what to expect and can plan your day accordingly.

No. ACE focuses exclusively on residential heating, cooling, plumbing, and electrical services. This specialization allows us to deliver consistent, high quality work for Albuquerque homeowners.

Yes. ACE frequently hires for a variety of roles, including apprenticeships and skilled trade positions. You can explore current openings and submit an application on our careers page.